Drawoid — Privacy Policy

Effective date: March 10, 2025 · Last updated: July 24, 2026

1. Introduction

This Privacy Policy explains how PaletteX.AI Inc. ("we," "us," or "our") collects, uses, and protects your information when you use the Drawoid application ("App"). Your privacy is important to us, and we are committed to protecting it.

2. Information We Collect

2.1 Account Information

• Authentication tokens from Apple or Google Sign-in
• UserId from Apple or Google Sign-in
• Email address (as provided by Apple or Google)
• Account creation date
• Purchased in-app credits ("paint coins")
• If you use the App in guest mode, none of the above is collected; your data remains local to your device until you sign in.

2.2 Usage Data

• App feature usage statistics
• AI rendering request frequency
• Performance metrics
• Error logs
• Device information (model, OS version)

2.3 User Content

• Artwork and generated media (images, videos, and 3D models) are stored locally on your device
• Images and prompts are temporarily processed on our servers and by third-party AI model providers during AI generation
• No permanent storage of your artwork on our servers

2.4 Support Requests

• When you use our Support page, we collect your reply email, request category, and message
• You may optionally provide your name and Drawoid app version
• Support requests are private and are not posted publicly

3. How We Use Your Information

3.1 Account Management

• To authenticate your identity
• To maintain your account
• To process in-app purchases
• To provide customer support

3.2 Service Improvement

• To analyze app performance
• To improve AI rendering features
• To fix bugs and technical issues
• To enhance user experience

3.3 Communications

• To send important service updates
• To respond to your inquiries
• To provide technical support

3.4 Support Request Handling

• To investigate and respond to the request you submit
• To verify and fulfill privacy or data-deletion requests

4. Data Storage and Security

4.1 Local Storage

• Your artwork is stored exclusively on your device
• You are responsible for backing up your device data
• We cannot recover lost artwork from deleted or reset devices

4.2 Server Processing

• Images and prompts are temporarily stored on our secure servers and processed by third-party AI model providers during AI generation
• All server communications are encrypted using industry-standard protocols
• Processed media are automatically deleted from our servers after being returned to your device

4.3 Security Measures

• We use industry-standard security protocols
• Regular security audits and updates
• Encrypted data transmission
• Secure server infrastructure

4.4 Support Request Retention

Support requests are stored privately in a dedicated support database on Cloudflare infrastructure. Each request is marked to expire 180 days after submission; expired entries are removed during subsequent support activity or routine maintenance.

5. Data Sharing and Third Parties

5.1 Third-Party Services

• Apple App Store for in-app purchases (paint coin packs and subscriptions)
• Apple/Google for authentication
• Cloud service providers for AI processing
• Third-party AI model providers, which temporarily process your prompts and input media to generate your requested images, videos, or 3D models

5.2 Legal Requirements

We may share information if required by law:

• In response to legal requests
• To protect our rights and safety
• To investigate fraud
• To comply with court orders

6. User Rights and Choices

6.1 Account Control

• View your account information
• Delete your account and associated data
• Request your data export

6.2 Account Deletion

When you delete your account:

• All account information is permanently deleted
• Unused credits are forfeited
• Local artwork remains on your device
• Server logs are automatically purged after 30 days

7. Children's Privacy

• The App is not intended for children under 18
• We do not knowingly collect data from children under 18
• Parents can contact us to delete any inadvertently collected data

8. Changes to Privacy Policy

• We may update this policy periodically
• We will notify you of significant changes via the App
• Continued use after changes implies acceptance

9. Data Protection Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request data deletion
• Object to data processing
• Data portability
• Withdraw consent

10. California Privacy Rights

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information (note: we do not sell personal information)
• Right to non-discrimination for exercising these rights

11. International Users

• We process data in the United States
• By using the App, you consent to data transfer to the U.S.
• We comply with applicable international data protection laws

12. Changes to Privacy Policy

• We reserve the right to modify this Privacy Policy at any time
• Changes will be effective immediately upon posting in the App
• For significant changes, we will provide notifications
• We may also notify you via the email associated with your account

13. Contact Information

For privacy-related questions, concerns, or data requests, submit a private request through our Support page.